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We Do Nails

Shipping & Returns

Need help? We're here to make the process easy - feel free to reach out if you have any questions via our "Contact Us" page or call us on 0411 914 702 / 0418 868 869

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We Do Nails

Shipping Policy

📦 Order Processing Times
  • Orders are processed Monday to Friday 9am – 5pm (excluding public holidays).
  • We aim to process all orders within 2 business days.
🚚 Dispatch & Shipping Timeframes
  • All orders are dispatched within 2 business days of being placed.
  • Shipping times may vary according to Australia Post time frames and your location, but most orders within Australia arrive within 1–2 weeks.
  • During peak periods, please allow extra time for processing and delivery.
  • Note: Orders are not shipped or delivered on weekends or public holidays.
📍 Dispatch Location
All orders are dispatched from Coffs Harbour, NSW, Australia.
📧 Order & Shipping Confirmation
  • Once your order is placed, you’ll receive a confirmation email with your invoice and order summary.
  • When your order is shipped, you’ll receive another email with your tracking number and shipping method.
    • ✉️ Shipping Carrier
    • Our preferred shipping method is Australia Post, and we always strive to use the best and most cost-effective option available.
    • Once your parcel has shipped, please direct any tracking or delivery enquiries to Australia Post.
    • If you need assistance, you’re always welcome to contact us via our Contact Us form at the bottom of this page — we’re happy to help where we can.
      • 📝 Important Shipping Info
      • While we do our best to ensure safe and timely delivery, We Do Nails cannot be held responsible for:
      • • Lost or stolen parcels due to incorrect addresses
      • • Incorrectly signed-for deliveries
      • • Delays, damage, or non-delivery caused by the courier
      • For delivery issues, please contact Australia Post directly.
      🇦🇺 Australia
      • Orders under $200 AUD incur a flat-rate shipping fee of $12.50 AUD.
      • Orders over $200 AUD qualify for free standard shipping.
      🇳🇿 New Zealand
      • Orders under $300 AUD incur a flat-rate shipping fee of $25.00 AUD.
      • Orders over $300 AUD qualify for free standard shipping.
      🌍 International Shipping
      • International orders incur a flat-rate standard shipping fee of $59 AUD.
      • If you’re ordering from overseas and would like to check for a cheaper shipping option, please contact us—we’re happy to see what we can do.
      📬 Local Pick-Up & Delivery (Coffs Harbour Area)
      • If you’re local to Coffs Harbour, you have two options:
      • • Pick-Up: Select ‘Pick-Up’ at checkout. Orders can be collected from our premises between 12pm – 2pm, Monday to Friday.
      • 📍 Unit 11, 3–5 Engineering Drive, North Boambee Valley 2450
      • 📞 Please text or call 0411 914 702 or 0418 868 869 before arrival, or wait for us to contact you when your order is ready.
      • • Local Delivery: Choose ‘Local Delivery’ as your shipping method at checkout.
      • 📦 Local deliveries will be made within 3 business days of placing your order.

      💬 Need help?

      We're here to make the process easy - feel free to reach out if you have any questions!

We Do Nails

Returns Policy

🛍️ Returns Policy
  • We offer returns within 14 days of your purchase. If more than 14 days have passed, unfortunately, we can’t offer a refund or exchange.

  • To be eligible, items must be:
  • • Unused
  • • In original condition
  • • In original packaging

  • Returns will not be accepted without prior approval.

  • Certain items are exempt from returns, including:
  • • Personal hygiene products
  • • Clearance items
  • • Brushes

  • 📩 For full details on exempt items, please contact us
🚚 Return Shipping
  • Return shipping costs are the responsibility of the customer (unless the item is faulty or damaged on arrival). If we arrange return shipping on your behalf, this cost will be deducted from your refund.
  • For high-value returns, we recommend using a trackable courier service and/or shipping insurance, as we cannot guarantee that we will receive your returned item in its original condition.
📝 Step-by-Step: How to Return an Item
1️⃣ Request a Return Authority
  • Contact us via our Contact Us page or call 0411 914 702 / 0418 868 869 within 14 days of purchase to obtain a return authority.
2️⃣ Send Your Items
  • Once approved, please send your items to:
  • 📍 Unit 11, 3–5 Engineering Drive, North Boambee Valley 2450
3️⃣ Item Condition
  • All returned items must be unused and in their original packaging. Items that do not meet these conditions may not qualify for a refund or exchange.
4️⃣ Items Not Eligible for Return
  • We do not accept returns on:
  • • Sale or clearance items
  • • Used products
  • • Personal hygiene products
  • • Brushes
5️⃣ Damaged or Incorrect Items
  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery. We’ll work to resolve it ASAP.
6️⃣ Return Shipping
  • Return shipping costs are non-refundable unless the return is due to an error or fault on our part.
7️⃣ Inspection & Notification
  • Once we receive and inspect your return, we’ll notify you by email whether your return is approved or declined.
8️⃣ Refund or Exchange
  • • Approved refunds will be processed within 7 business days to your original payment method.
  • • Exchanges will be dispatched within 7 business days of approval.

💬 Need help?

We're here to make the process easy - feel free to reach out if you have any questions!

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